A customer of Air France recently filled out a web form of Air France for the reimbursement of the costs of a flight ticket, which generated an email that should go to @websupportairfrance.fr.
The customer received an automatic response stating that his email could not be delivered due to the lack of an existing domain.
Since he did not really get anywhere by calling Air France customer service, he registered the domain and from then on received all web form emails sent by Air France to Air France!
There is no question that this is not only embarrassing for Air France.
It is obvious that the domain registration was not properly coordinated internally by Air France If a proper strategy is established in a company, the risk of such a mishap is reduced.
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